Speck - Support Engineer

About this position

You will be working on the development of the GrowFlow platform, a dynamic software platform designed to support the legal cannabis industry in the U.S. GrowFlow offers innovative tools for both retail and wholesale operations.

As a Mid-Level Support Engineer, you’ll be in charge of providing exceptional technical support and maintenance for the GrowFlow retail point-of-sale web application. This role requires a blend of technical expertise and problem-solving skills to ensure smooth operations and a fantastic user experience. You will not interface directly with our customers, but you will collaborate with our customer service team to help rapidly solve customer-facing issues.

Tech stack of the platform:

Frontend: ReactJS, TypeScript, HTML, CSS
Backend: NodeJS
Database: MongoDB powered by Parse Server

GrowFlow is a comprehensive SaaS platform designed specifically for the cannabis industry, providing end-to-end solutions that streamline operations for both retail and wholesale businesses. Established to address the unique challenges faced by cannabis businesses, GrowFlow offers a suite of tools that manage everything from inventory and sales to compliance and customer relationships.

With features that include both point-of-sale systems, inventory tracking, compliance management, and advanced reporting, GrowFlow is trusted by cannabis businesses of all sizes to handle their day-to-day operations with ease. The platform integrates both software and hardware creating an all-around solution for customers.

GrowFlow’s marketplace connects cannabis businesses with a network of licensed buyers and sellers, streamlining the process of sourcing and distributing products within the industry.

Core responsibilities

Troubleshoot, diagnose, and resolve application issues across the GrowFlow tech stack, getting at the root cause
Collaborate with development teams to escalate and resolve complex technical issues
Document solutions, processes, and troubleshooting guides for knowledge sharing
Conduct root cause analysis and implement preventive measures to minimize recurring issues
Assist in the implementation of minor enhancements and bug fixes to support evolving business needs
Work during normal US business hours to ensure availability for urgent support needs (3pm – 11pm CET)

Operational requirements

4+ years of experience with React and web development
Strong understanding of ReactJS, NodeJS, HTML, and CSS for diagnosing issues
Experience working with a NoSQL database like MongoDB, including basic querying and troubleshooting, familiarity with Parse Server is a plus
Knowledge of software debugging tools and techniques
Excellent problem-solving and analytical skills with attention to detail
Excellent written and spoken English
Strong communication skills to effectively liaise with cross-functional teams and end-users
Proven ability to work independently and manage tasks in a remote environment
Familiarity with version control systems such as Git
Ability to work during normal US business hours (3pm – 11pm CET)

Bonus points for:

Experience with Agile methodologies and Jira
Experience with supply-chain-related software or the wholesale industry

What you can expect from us

Competitive compensation

Aligned with market standards and tailored to reflect your working experience, ensuring fair and motivating renumeration.

Regular performance management

We facilitate regular check-ins and annual performance reviews to give you enough opportunity to share your feedback with us, but also help you foster your professional growth.

Collaborative work environment

Join a team of experienced specialists in an inclusive culture, where teamwork, honesty, hard work and diversity are valued and encouraged.

Top-notch equipment

To do great things – you need good equipment. We offer MacBooks, monitors, earphones, keyboards, and any other necessary gadgets you might need.

Professional development opportunities

Benefit from a personal annual education budget, enjoy unlimited access to the Udemy course library, and explore a world of knowledge with unlimited Kindle books and Kindle devices.

Health and wellness

Sweat it out in the sauna, explore new group workout trends or work on your swimming laps with a Multisport card, and enjoy peace of mind with 10 days of fully paid sick leave per year (paid sick leave eligible only for employees over employment contract).

Company-wide and team gatherings

Participate in three fully-funded annual gatherings, including a spring party, Christmas party, and a 3-day team-building weekend. Get to know your team members in-person through team-level gatherings.

Comprehensive support

Receive robust support from our administration, legal, and management teams, ensuring you have everything you need – whatever situation arises!

Hybrid work model

As a remote-first company, we offer a hybrid work arrangement, with our office in Zagreb always available for those who prefer an office environment.

About Speck

We are Speck - a design and development agency dedicated to solving business challenges and building successful digital products used daily by thousands. With a team of over 70 talented technology professionals and passionate digital natives, we craft solutions for global clients and our internal startups.

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Jelena Šverko

People & Culture Specialist

Support Engineer

Total gross budget: Discussed on the initial HR screening call

Position type: Full-time

Location: Remote | Croatia, Serbia, Bosnia and Herzegovina, Bulgaria

Seniority: Mid

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